Led by Dave Harris, former Director of Crop R&D at Freight Farms, and Growcer’s support team with years of hands-on vertical farming experience.

With guaranteed response times and direct access to experts, closed farmer community, and resources, you’ll resolve issues quickly.

Avoid crop losses with proactive support that keeps your systems running.

“The biggest value is having access to that higher level support, the intimate knowledge of all the inner workings. Having that safety blanket to fall back on was reassuring and comforting.”

— Jesse Grothe, Frisk Fra Bosken

“It's almost a guarantee to keep us running. If it's not a fix, they'll figure out a way to get it running so that we're not gonna lose 4,000 plants . . . we would lose the impact to serve the community. Sign up for it. It's gonna make your life a whole lot easier.”

— Dom Piccini, Connecticut Foodshare

“It's just essential. I can't imagine not having the help. I've done the whole Reddit deep dive, Google, and you're in a panic trying to do it. To have real answers that have been verified by someone who knows what they're talking about is really essential to keeping things running smoothly.”

— Whitney Berry, Community Link

“We've already made a big investment on the front end, so [support] is the best thing that makes the most sense moving forward. It's an investment in the outcomes of the farms.”

— Samanthya Marlatt, YSS

Essentials to keep your farm running smoothly.

Farm Success Consult

$150 — An hour of personalized strategies and troubleshooting from Growcer’s Head of Freight Farmer Success.

$75 — Or the same direct access to expertise when it matters most, but for 30 minutes.

Farm Emergency Consult

$200 — When downtime isn’t an option, get consulting support within 8 hours.

Farm Performance Analysis

$1,200 — See what’s working and what’s holding you back with an expert performance review.
*Active Farmhand subscription required

On Site Visit

$1,600/day (2 Days Minimum)

When remote support isn’t enough, we come to you. Good for system retrofits, extensive troubleshooting, or operators who prefer in-person support.

*Travel expenses quoted from Boston, MA separately.

Core Training

$8,000

Ideal for farms with new hires, turnover, or operators who need a refresher, re-training covers system operation, crop management best practices, troubleshooting, and workflow optimization. This mix of virtual and in-person training helps kickstart your operation’s impact.

*Travel expenses quoted from Boston, MA separately.

 Frequently Asked Questions

How do I know if I have Farmhand to enrol in ongoing support services?

Just like you can save items on your phone and in the “cloud,” a Farmhand subscription allows you to do this with your farm data. A subscription allows you to save farm data locally and in the cloud so it can be accessed by yourself (or support personnel) remotely.

There are a couple of ways to check to see if you have an active Farmhand subscription to be able to enrol in any of the ongoing support tiers. First, you can login to your account at farmhand.ag and navigate to your subscription page which will say “active” if your subscription is live. Secondly, you can email support@freightfarms.com with your farm details to have Growcer check for you.

What does access to the farmer community include?

In addition to access to experts, you also gain access to an exclusive Slack community for official community-based support. This is a closed and moderated community where Freight Farmers get together to share information, swap troubleshooting tips, and learn from each other. Farmers can start threads, ask questions, and crowdsource info in real time. However, your plant or tech support tickets are always answered separately by a Freight Farms expert so you can work through any issues with confidence.

What happens if I don’t use the full 60 minutes during a Farm Success Consult?

When you purchase a Farm Success Consult, you get 60 minutes of dedicated time with an expert - however you want to use it. You can break it up into two 30 minute calls, or simply save any leftover 15-minute blocks for a follow up call later in the week.

Do unused tickets/hours roll over?

Yes, if you are enrolled in a Starter Support or Growth Support annual plan, consider plant or tech support tickets as a total to be used whenever you need. For example, Starter Support customers get 12 support tickets in a year and Growth Support customers get 48 support tickets in a year. If you select a monthly plan, any unused support tickets at the end of the month are forfeited. Support tickets have no cash value and do not rollover after the annual or monthly cycle.

Can I upgrade/change my plan halfway through a subscription?

Put simply, yes. If you are changing tiers, what you’ve paid toward your existing plan will be credited against the value of your upgrade or vice versa. The time does not matter because we can pro-rate how many days/months etc. you’ve already used up to be able to credit your new plan amount properly.

What if I want to talk to someone on the phone? On video call?

While you do get access to a human when you submit a support ticket, nothing beats the level of understanding that a phone or video call can provide. Farmers within the Impact Support tier have an hour of phone/video support included in their package and farmers within the Growth Support tier have 30 minutes of phone/video support. For all other support tiers, phone/video calls fall under consulting hours and certain tiers receive discounted consulting hours.

Can I get support without a Farmhand subscription?

Yes, you can purchase a la carte support services regardless of your Farmhand subscription. However, Farmhand is a valuable tool for support services. We can use the data monitoring to help you diagnose and solve the problem faster. It’s why every support package includes Farmhand, because it enables us to provide higher quality support.

At the moment, only farmers with a valid Farmhand subscription can enrol in support tiers.

How much is Farmhand?

A Farmhand subscription is $2,400/year for your first farm. Any additional farms are $1,200/year. If you have one farm but would like to add access for multiple users, you can simply add a user $300/year. All Farmhand subscriptions come with software specific support included.

What if I need immediate support?

Book a Farm Emergency Consult for guaranteed help within 8 business hours.

However, if you’re enrolled in an ongoing support tier, we recommend searching the closed farmer community first. While it may be your first time encountering an issue, it’s likely it isn’t the first time ever it has been encountered. From there if you still haven’t found something that can help, please book a Farm Emergency Consult.

How do I know if it’s an emergency or an issue can wait?

Great question! Check out the handy Farm Worry Meter to know when it’s a farm emergency or an issue that can wait. Spoiler alert: Anything related to your lights, HVAC, or water have the ability to impact your plants the most.

What is Growcer? Is Freight Farms Canadian now? Who are you!

The Freight Farms brand is now a part of Growcer, and you can read the full news story here. In April 2025, Freight Farms, the company, filed for bankruptcy and left a global community of farmers facing uncertainty. Growcer, a Canadian agritech company with its own network of modular farmers, stepped in to help. Eventually, in July 2025, Growcer Corporation acquired some of Freight Farms’ assets. The Growcer team committed to preserve Freight Farms’ legacy while charting a stronger future for its growers.

But to answer your question: Anything related to Freight Farms, Farmhand, or Greenery is through Growcer Corporation, which is an American company. While we are keeping the Freight Farms brand alive, the Freight Farms company no longer operates. Please email Freight Farms’ bankruptcy trustee directly for any unresolved issues relating to outstanding debt.